# Student progress not being recorded?

**URL:** <https://forum.code.org/t/student-progress-not-being-recorded/32279>\
**Category:** Unit and Lesson Discussion\
**Created:** [February 18, 2020, 3:35pm UTC](https://forum.code.org/t/student-progress-not-being-recorded/32279 "2020-02-18T15:35:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mark\_mitchell](https://avatars.discourse-cdn.com/v4/letter/m/50afbb/32.png) [@mark\_mitchell](https://forum.code.org/u/mark_mitchell)\
**Post date:** [February 18, 2020, 3:35pm UTC](https://forum.code.org/t/student-progress-not-being-recorded/32279/1 "2020-02-18T15:35:05Z")

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I have students that are using [code.org](http://code.org) at home and at school and progress not showing as complete. She has the correct log in. I watched her log in and complete but not showing that she even started.

Any ideas?

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**Author:** ![mkmietowicz](https://sea2.discourse-cdn.com/flex016/user_avatar/forum.code.org/mkmietowicz/32/6322_2.png) [@mkmietowicz](https://forum.code.org/u/mkmietowicz)\
**Post date:** [February 19, 2020, 6:23am UTC](https://forum.code.org/t/student-progress-not-being-recorded/32279/2 "2020-02-19T06:23:29Z")

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@mark_mitchell sorry to year you’re having trouble with this! I’m going to ask a few questions to hopefully figure out what’s going on here:

- How many students is this affecting. You said you have “students” but only have one that you watched log in. Are there students whose progress you _are_ able to see?

- Is the student completing the work in the same version of the course as you’ve assigned? Check that you’re assigning the 2019-2020 version and that the student’s URL shows that they’re in this version as well (on some pages it may just load as csd-19).

- If that doesn’t do it, check that they’re actually enrolled in your section, and that they are using the same email address in class and at home.

That’s all I can think of off the top of my head for what might be causing these issues. If you email [support@code.org](mailto:support@code.org) they are sometimes able to look into what might be going on from the back-end that we can’t see on the forum.

Let us know what the solution ends up being!

–Michael K.