The Call Center example is actually in the Course and Exam Description file on pages 178-180. It’s part of the Sample Exam Questions section.
In the Question Bank in AP Classroom I found them by first:
Clicking on “Assessment Performance and Source” and choosing “AP Course and Exam Description”
The questions are:
directory information not supplied by customer (Question 14 in the CED)
benefits of upgraded system (Question 15 in CED)
data privacy concern of upgraded system (Question 16 in CED)
benefit of storing call session information (not in the CED)
Let me know if that helps.