I had a few students create two accounts for themselves. When I viewed the duplicates on the “Progress” tab, they were both the 2nd name that was the one I wanted to delete. (I knew that because the first one had some of the Lessons already completed and the blocks were green.) So then I went to the “Manage Students” tab, scrolled down to the 2nd name for the student, and hit “Remove Student”. So the next day the students couldn’t login and their account that was empty was the one that had been saved and I deleted the one with their work!!
Why is it listed in one order on the Progress Tab but another way on the Manage Students tab? Can that be fixed?
Can I retrieve the student’s progress from the account I deleted?
Great questions - that is certainly something support@code.org can help you with! Shoot them an e-mail, they are SUPER great at getting back to people pretty fast!
Please reach out to support@code.org via email and you will get hold of those who can look at accounts. It would be best to share all the information you have with them about. the account including name and/or email address when you contact them. No one on the forum can really access account specific information like that!