Web Lab - Err_Connection Reset


#1

In my computer lab, some computers are receiving the message “Err_Connection Reset” when trying to use Web Lab and the students are unable to use the tool.

In some cases I use a different browser and the are able to work in Web lab and in some cases they cannot. I am not sure if this is a network issue or an issue with Web Lab.

Has anyone run into this issue and is there a work around?


#2

Sorry to hear you’re having trouble with the site. Could you tell us what browser and operating system you are seeing this problem on and we will work on a fix.

Thanks!
Caley


#3

For the most part it has been Chrome and I have switched to Edge and Internet Explorer. Some students are able to connect and some are not with all browsers. I am just trying to determine if it is a network issue on my end.


#4

I’m not sure if it’s specific to you or something on our end yet. Since this is a specific error/bug, please you send an email to support@code.org with a screenshot of the error and the browser information you gave so that the engineering team can investigate. Thanks for reporting the issue.


#5

I’m having this issue as well the top part of Web lab shows up (directions) but the bottom doesn’t show up at all. Its blank and nothing works.


#6

Hi Mrs. Dewitt,
Could you please send an email to support@code.org with information about the browser you are using when you see the error?