I have a student that keeps getting this error while trying to do CSA Unit 5 Lesson 10 - Personal Narrative Project. [EXCEPTION] There was an error loading the image.
I was able to fix it by changing the name of the image, but he keeps getting the error.
What are some possible reasons the image is causing an error, so I can help him troubleshoot the problem? Thanks
Hi @johnfrasmus thank you so much for posting this to the forum. Hopefully we can get to the bottom of it and fix the issue for you and others that are having the same problem.
Something tells me that there may be a technical error behind this. You said that you were able to get the image to work for you but your student was not. Did your student also rename the image to the same thing you did? If so, did they continue to get the error?
Would you mind giving us a link to the project and image so that we can recreate it?
I would also email support@code.org and the technicians can take a look at each of your accounts.
Looking forward to getting to the bottom of this.
Best,
Sam
I was able to get him through it. I wonder if there was some issue with re-uploading the same image which the asset manager viewed as the the one that was having the problem. I was able to save the files as a new image and then they worked.
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Hey @johnfrasmus, thank you so much for following up with this. I bet you’re right. Hopefully this helps others that encounter the same issue.
Best,
-Sam
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