I have students that are using code.org at home and at school and progress not showing as complete. She has the correct log in. I watched her log in and complete but not showing that she even started.
Any ideas?
@mark_mitchell sorry to year you’re having trouble with this! I’m going to ask a few questions to hopefully figure out what’s going on here:
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How many students is this affecting. You said you have “students” but only have one that you watched log in. Are there students whose progress you are able to see?
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Is the student completing the work in the same version of the course as you’ve assigned? Check that you’re assigning the 2019-2020 version and that the student’s URL shows that they’re in this version as well (on some pages it may just load as csd-19).
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If that doesn’t do it, check that they’re actually enrolled in your section, and that they are using the same email address in class and at home.
That’s all I can think of off the top of my head for what might be causing these issues. If you email support@code.org they are sometimes able to look into what might be going on from the back-end that we can’t see on the forum.
Let us know what the solution ends up being!
–Michael K.