Student Assignments locked

I am grading student assignments and in the Progress section it says that the assignment is not done - ie not green. When I go to their computer to look at it - it is done. When I click to grade each step for these students it is like the finished assignment is locked for me. anyone else having this problem or know how to fix it?

I would make sure that the student is logging with the same account that they used to sign up for your class. If they log in with a different account, you will not see their progress.

I would also make sure if they are in the same version of the curriculum (20-21). If those all seem to align, write to with specific details like the student name, lesson and levels where you are having the issue. They can take a look at what is going on.

Thank you - they were logging in with a different account!!